Refund policy
Return Policy
Due to the nature of our products and for hygiene reasons, all sales are final.
We do not accept returns or exchanges on lice combs, shampoos, sprays, oils, or accessories once opened or used. This is to ensure the safety and cleanliness of our customers.
If your item arrives damaged or if you received the wrong product, please contact us within 7 days of delivery. We’ll gladly arrange a replacement or refund where applicable.
Contact us at: info@nitnit.ca
Thank you for supporting a local, health-focused business!
Refund Policy
We stand behind the quality of our products. However, due to the personal nature of lice treatment items, we do not offer refunds on used or opened products.
Refunds may be granted if:
The item arrived damaged or defective
You received the wrong product
To be eligible for a refund:
You must notify us within 7 days of delivery
Items must be unused and in original packaging
Proof of purchase is required (e.g., order number or receipt)
Once your request is approved, a refund will be issued to your original method of payment. Please allow up to 5 business days for processing.
To request a refund, contact: info@nitnit.ca.